Refund Policy
Last updated June 2026
Full payment is required before a service begins. Refunds and compensation are handled as described below; where a refund applies, it is issued as wallet balance unless stated otherwise.
Refunds & Compensation
Partial refunds
- If we cannot complete your service, you receive a partial refund based on the progress completed.
- We may either refund the remaining unfinished portion, or continue the service on another account if you prefer.
Bans & mutes
- If your account becomes banned or muted, no full refund or compensation will be issued.
Payment & Cancellations
Payment requirement
- Full payment is required before service begins.
Cancellation after work starts
- If canceled after work has started, 80% of the remaining value is credited to your wallet balance.
Goal-based orders
- If the order is based on a specific item or loot agreed beforehand, 100% of the remaining unfinished value is credited to the worker's wallet balance.
Failed orders (customer fault)
- No refund is issued if the order fails due to customer actions.
Bulk discount policy
- Orders benefiting from bulk discounts must meet the minimum requirements.
- If canceled early, the order may be re-calculated at full price and refunds adjusted accordingly.
Conduct violations
- If you're removed for competing with Xeric Services, completed work is calculated and deducted; of the remaining balance 80% is refunded and 20% retained as a server fee.
Accounts & Gold
No account refunds
- Once account login details are provided, no refunds are issued under any circumstances. All account sales are final.
Gold is final
- All gold sales are final. We may repurchase gold at current market rates. We will never ask you to return GP.
Timeframes
- Completion times are estimates only and may vary with order complexity and worker availability.
- No compensation is provided for delays.